About Us
Trophies2u is the online trophy and awards website for Bromsgrove and Redditch Trophies Ltd and is part of the BRT Group. Established in 1980, the Company has developed all aspects of the business which has resulted in us supplying to customers all over the UK.
We have used our 28 years experience in the trophy industry to bring you the best trophy and awards collection using suppliers from all over the country. Our website currently features approximately 1600 products, with many more additions coming online in the near future.
Terms and Conditions
Ordering
We have endeavored to make ordering the award you require as simplistic as possible. However, when items require engraving and you would prefer to talk to a member of our staff in more depth, please do not hesitate to call us and we will help and advise you in order to make your purchase more personal.
All sizes quoted on our website are approximate and can vary slightly. Any reference to gold or silver are for the colour only unless otherwise stated.
VAT
All prices on this website are inclusive of VAT.
Delivery
Our standard delivery is 5-7 working days from the date we receive the order. We offer an express service which subject to stock can be dispatched within 2-4 working days depending on the date the order is required. We will advise customers if any product is out of stock.
To keep delivery costs as low as possible, we use Royal Mail special delivery for small or less fragile single items, and larger orders will be sent via overnight carrier. We can offer a Saturday delivery service at an extra cost, customers would need to contact us for details prior to ordering. Deliveries are not made on Sundays or Bank Holidays.
We can track orders to ensure that it arrives on time and in perfect condition to our customer. For orders over £200.00 (excluding engraving charges), we will send the order free of charge. All services require a signature and we will email you the day your order is dispatched so the next day you can arrange for someone to be available to sign for the parcel.
Please remember to state when ordering the latest you need to receive your order by.
* Guarantee
We guarantee that for any reason you are unhappy with any trophy or award purchased from us, we will exchange it or refund the cost if returned within 7 days of delivery.
Unfortunately, items that have been engraved directly onto are not returnable unless the error is with us. For your own protection we recommend that you use a recorded delivery service for returns. This does not affect your statutory rights as a consumer.
Privacy Policy
All our customer information is kept confidential. We do not sell or share customer details with other companies, which means you will not receive unwanted mail from other sources as a result of purchasing through our Company. We do however from time to time mail shot our customers to inform them of any special offers; if you do not wish to receive this information please do let us know.
Trophies2u.co.uk welcomes any feedback from our customers on how they found our website, any compliments or criticisms on the site and ways in which they would like to see the site improve or what other ideas would be useful.